Hi Shane

 

The workshop is still battling with my Murano,I do understand that spares are out of their hands but I am sure you will appreciate my frustrations in having to use a pen to change gears.I might add that Rianna and your tech Sarel have been fantastic.

 

As I have mentioned before I am happy to buy another vehicle from you but also have a crazy settlement on my Murano of R265000.00.

I would buy a Pathfinder auto if I was able to get out of my Murano.

 

If this is workable pls let me know.

 

Best Regards

 

Steve

 

 

 

Hi Steve,

 

I believe Riana has already communicated with you re your vehicle, please let me know if there is anything else I can do for you.

 

Shane VAN VUUREN
Dealer Principal
___________________________                        
CMH MIDRAND NISSAN
Tel:  +27 (0) 11 238 6000
Fax: +27 (0) 866 480 011                                                     
Cell: +27 (0) 82 796 1311                                                     
saved by………..JESUS

 

Gentlemen I am now sick and tired of Nissans pathetic service, to date no one has bothered to reply to my email below ,I did receive a call from Theo who said my spares would be here on the 28^th Jan – of course no one bothered to contact me so I called yesterday and my car was booked in this morning.

 

Riana called me earlier to say that the Technician is battling to sort my car and it may not be ready today which is all good and well for her to inform me – at least she keeps in contact with her customer!

 

I told her after all the crap I have had with this vehicle that she can keep it as long as required but I would at least like a car to go home in to which I was told that Nissan do not have courtesy cars.

 

 

 

I think I have been more than patient with the gearbox issues with my car.

 

I have been waiting since Tuesday for feedback and I am now driving with a gearbox that works when it feels like it.

 

I got stuck whilst on holiday on 28^th Dec 09 and was told that the relevant parts were ordered and would take 10 – 14 days.

 

It is all good and well that I can use a “pen” to enable me to change from park to drive etc but I certainly never paid R350 000 for a motor car to use a pen to change gears!

 

Whilst I fully understand that your hands are tied and that both of you have been great trying to sort this out I am still driving your product.

 

As you both know I was happy to look at buying a used Pathfinder from your branch in Dec so as that I could go on holiday without any further issues and was offered a crazy trade in – for the records Toyota offered a higher trade in than Nissan !

 

I cannot even sell my car at the moment as I have already been embarrassed when a Dealer was doing a valuation and could not get the car into gear.

 

I was more than happy to buy another Nissan but have serious reservations with your ability to back up your product.

 

Please give me details of someone at Nissan SA so as that I can deal with this myself.

 

If you check my service records you will notice how many times I would bring my car in for a service but would have to come back as there were no spares.

 

I look forward to a response and to getting my vehicle repaired so as that I can purchase a vehicle where I do get service back up.

 

Best Regards

 

Steve

 

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