Good Day Mrs. Fouche

I would like to take this opportunity to thank you for bringing this under my attention and would like to reassure you of our commitment to you our valued customer.

With regards to the fault on the vehicle I would like to clarify the repairs that have to be done to the vehicle, to rectify the oil leak.

Upon inspection of the oil leak it was found that the side shaft oil seal on the right hand inner c.v. joint is leaking and that the two oil seals that seal of the gearbox oil from the transfer box is also leaking. To replace the side shaft seal will only mean that we are going to remove the side shaft to fit the seal. To repair the transfer box seals, we have to remove the transfer box to fit the new seals.

At no point are we going to remove the complete gearbox to do this repair and therefore there will be no influence on the gearbox nor the clutch.

The above mentioned repairs will be done at no charge to you the customer.

With regards to the the parts, we have the side shaft seal in stock and one of the transfer box seals also in stock. The second transfer box seal will be in stock at our dealer on Monday morning as was discussed between you and Susan Marx (Service Advisor)

Regards

Michael Branders

Service Manager

I C AUTO

Tel: 011-7672600

Fax: 086 644 4383

Cell: 082 782 0046

IC Auto Group is a LEVEL 5 (80%) BBBEE Contributor

Warning: The content of this e-mail and accompanying attachments is confidential and legally privileged and is considered to be "without prejudice". It is intended solely for the use of the addressee and access to this mail by anyone else is unauthorized. If you are not the intended recipient any disclosure, copying, distribution or any action taken or omitted in reliance on it, is prohibited. This e-mail message and its attachments are subject to the disclaimers as published at: http://www.um.co.za

From: LINA FOUCHE [mailto:westlec@iafrica.com]
Sent: 14 October 2010 01:08 PM
To: Natashan
Cc: Michael Branders
Subject: Re: Mrs Fouche - JN1TBNT30Z0100555 URGENT MATTER!!!!!!! reference number CIM194.
Importance: High

----- Original Message -----

From: Natashan

To: 'LINA FOUCHE'

Cc: 'Michael Branders'

Sent: Friday, July 16, 2010 2:23 PM

Subject: RE: Mrs Fouche - JN1TBNT30Z0100555 URGENT MATTER!!!!!!! reference number CIM194.

 

Dear Ms. Fouche,

 

We kindly refer to the above subject matter and all correspondence in the same regard.

 

Thank you for contacting the Nissan South Africa Customer Support Centre as it is always a pleasure to hear from our customers first hand.

 

This writing serves as confirmation that IC Auto Nissan Roodepoort have thoroughly and collectively investigated your Clutch concern and based on the trial and outcome thereof we would like to confirm the following:-

 

·         The abovementioned vehicles clutch was inspected and tested by IC Auto Nissan Roodepoort;

·         It was confirmed that the clutch was extremely hard and was slipping;

·         The clutch components need to be replaced due to fair wear and tear.

 

Based on the above we can unfortunately not make any financial contribution towards the costs in repairing your vehicle.  Please be so kindly advised that clutch components are excluded from the Nissan New vehicle warranty. Refer to page W-5, Nissan has not be liable for costs of routine maintenance and service, replacement of consumable parts, glass, tyres or components subject to normal wear and tear.

Please be advised that Nissan South Africa undertakes to support you as our customer and our product at all times, as we value your custom.

 

We trust that you find the above in order

 

Regards

 

 

Natasha NAIDOO
Consultant :Customer Support Centre
_________________________________________
NISSAN SOUTH AFRICA (PTY) LTD
Tel:         012 529 6655

Fax:         086 632 7025

Email:    natashan@cc.nissan.co.za

---

 

----- Original Message -----

From: LINA FOUCHE

To: Natashan

Sent: Wednesday, July 14, 2010 12:21 PM

Subject: Re: Mrs Fouche - JN1TBNT30Z0100555

 

Good day Natasha,

 

Could you help me with this matter on my Nissan X Trail. - I would like to know if there is any news - regarding the Clutch - Please I need to know it wil go for 10 day's that I will be without my car. - I need an answer please!

 

Thank You,

 

 

Lina FOUCHÉ.

083 302 7522

 

----- Original Message -----

From: Natashan

To: westlec@iafrica.com

Sent: Friday, July 09, 2010 2:17 PM

Subject: RE: Mrs Fouche - JN1TBNT30Z0100555

 

Dear Ms. Fouche,

 

We kindly refer to the above subject matter and your correspondence shown below.

 

We hereby wish to acknowledge receipt of your writing and thank you for contacting the Nissan South Africa Customer Support Centre as it is always a pleasure to hear from our customers first hand.

 

We have taken due note of the contents of your email and it has been placed on our records with reference number CIM194. 

 

Kindly advice the name of your assisting Dealership.

 

Our office will be in further contact with you in this regard.

 

We trust the above is in order.

 

Kind regards

Natasha NAIDOO
Consultant :Customer Support Centre
_________________________________________
NISSAN SOUTH AFRICA (PTY) LTD
Tel:         012 529 6655

Fax:         086 632 7025

Email:    natashan@cc.nissan.co.za

---

From: LINA FOUCHE [mailto:westlec@iafrica.com]
Sent: 08 July 2010 14:05
To: Avis (Nissan)
Subject: Re: Mrs Fisher - JN1TBNT30Z0100555
Importance: High

 

HER IS THE MOTOR VEHICLE LICENCE  PAPER FOR ALL THE INFO :::::

 

 

THANKS,

 

 

LINA FOUCHE,

----- Original Message -----

From: Avis (Nissan)

To: Kashni Kisten

Cc: westlec@iafrica.com

Sent: Thursday, July 08, 2010 1:00 PM

Subject: RE: Mrs Fisher - JN1TBNT30Z0100555

 

Please resend VIN nr, or Mod job

 

thanks

 

---

From: Kashni Kisten [mailto:Kashni.Kisten@avis.co.za]
Sent: 08 July 2010 09:00
To: Avis (Nissan)
Cc: westlec@iafrica.com
Subject: Mrs Fisher - JN1TBNT30Z0100555

 

 

 

Hi

 

 

 

 

Please assist

 

 

 

 

QRZ5Z7656ZA      

JN1TBNT30Z0100555

 

 

 

 

Thanks

 

 

 

 

 

Kashni Kisten

Product Administrator

Avis Fleet Services

 

Tel:     +27 11 552 9286

Fax:    +27 086 579 6502

E-mail: kashni.kisten@avis.co.za

 

Rated Best Fleet Management Company in RSA 2007,2008 & 2009 (PMR Africa).

 

Avis Fleet Services is a level 4 (100%) B-BBEE Contributor.

 

 

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(Registration number: 1963/007428/07)

 

"NOTE: This e-mail, which includes any attachments, is confidential, may be privileged and is intended solely for the use of the named recipient(s). If you are not the intended recipient of this e-mail please immediately notify the sender and delete the e-mail. You may not copy, distribute or disclose the contents of this e-mail to anyone nor take any action in reliance on the content of this e-mail. While we endeavour to exclude viruses from e-mails, neither the sender nor Nissan shall incur any liability resulting, directly or indirectly, from accessing any of the attached files, which may contain a virus or the like. No person may conclude a contract on behalf of Nissan by e-mail without written authorisation from a duly authorised representative of Nissan. Any views expressed in this e-mail are not necessarily those of Nissan, in which event Nissan accepts no responsibility or liability whatsoever. Nissan accepts no responsibility for loss or damages, which may arise from the use of this e-mail as a means of communication."

 

 

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